Frequently Asked Questions
This depends on the complexity of your project. Let us know if you have an urgent deadline and we’ll see what we can do Standard turn around times (from the date of artwork approval) is 5 to 7 working days.The best way is contacting our sales representatives.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you should get in touch with us as soon as possible after your order placement or when you receive confirmation call from us. Once the packaging and shipping process has started, it can no longer be canceled.
For safety and hygiene reasons, all purchases are final sale. We do not offer refunds or exchanges.
Customization is acceptable.
We sell most of the wooden toys, some of them are from our other factories for sure.but we can purchase for you also.
no matter what problems you have, welcome to find us by Clicking here CUSTOMER SERVICE thanks.