Thank you for visiting our store! This policy outlines all you need to know about how we ship your orders.
1. Processing Time
All orders are processed and packed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed.
2. Shipping Carriers
We primarily work with EMS and SF Express.
3. Shipping Options & Costs
Free shipping is available for all orders over $100.
For orders that do not meet the free shipping threshold, the following options are available:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 10-15 business days | $15.00 |
| Express Shipping | 8-10 business days | $25.00 |
Delivery times are calculated from the date the package is dispatched from our warehouse.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package on the carrier’s official website.
5. Shipping Delays
Please note that estimated delivery times are not guaranteed. We are not responsible for delays caused by the carrier, weather, customs clearance, or other unforeseen circumstances.
6. Lost or Damaged Packages
If your package arrives visibly damaged, please refuse delivery and contact us immediately. For lost packages, please contact us, and we will help you initiate an investigation with the carrier.
7. Return and Exchange Policy
For safety and hygiene reasons, all purchases are final sale. We do not offer refunds or exchanges. Cancellations are accepted before shipment.
8. Contact Us
If you have any questions about shipping, please contact us at CUSTOMER SERVICE